Your privacy matters to us. This Privacy Policy explains precisely what personal data hbowim collects from users across Indonesia, why we collect it, how it is processed and stored, who we share it with, and what rights you have over your own information. We encourage you to read this document in full before creating an account.
Every data transmission between your device and hbowim servers is protected by industry-standard 256-bit SSL encryption — the same technology used by major banks and financial institutions.
We collect only the personal data that is strictly necessary for account operation, payment processing, KYC compliance, and service improvement. We do not harvest data for unrelated commercial purposes.
Your personal data is never sold to advertisers or unaffiliated third parties. Sharing occurs only with payment processors, game studios, and regulatory bodies as required for platform operations.
Every category of data we collect is documented in this policy with a clear statement of purpose. We do not use your data for any purpose not disclosed here without obtaining fresh consent.
You have the right to access, correct, port, and request deletion of your personal data. Submit a verified request to our support team and we will respond within 30 calendar days.
We do not retain personal data indefinitely. Each data category has a defined retention schedule aligned with regulatory requirements and operational necessity, detailed in Section 8 below.
hbowim ("we", "us", "our", or "the Company") is committed to protecting the privacy and personal data of every individual who accesses our online sports betting and live casino platform at hbowim.cam (the "Platform"). This Privacy Policy has been prepared in accordance with internationally recognized data protection principles and applies to all users who access the Platform, including registered account holders and visitors who browse without registering.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional provisions relevant to how user information is handled in specific operational contexts. By accessing or using the Platform, you acknowledge that you have read, understood, and accepted the data practices described in this Privacy Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, location data, email address, IP address, or any combination of data that could reasonably identify an individual. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | hbowim — the entity that determines the purposes and means by which Personal Data is processed. |
| "Data Processor" | A third party that processes Personal Data on behalf of hbowim, such as a payment gateway provider or a fraud-detection service, under a contractual obligation to protect that data. |
| "User" / "You" | Any natural person who accesses the Platform, whether as a registered account holder or as an unregistered visitor. |
| "KYC Data" | Identity and address verification documents provided by a User in connection with the Know Your Customer process, including government-issued identity documents and proof-of-address records. |
| "Cookies" | Small text files placed on a User's device by the Platform, used to maintain session state, remember preferences, and collect analytical data about Platform usage. |
hbowim collects Personal Data across several distinct categories, depending on the nature of your interaction with the Platform:
When you create an account on hbowim, we collect your full legal name, email address, date of birth, mobile telephone number, residential address (city and province within Indonesia), and a username and password of your choosing. This information is required to establish and maintain your account and to verify that you meet the minimum age requirement of 21 years.
Before processing any withdrawal request, we require you to complete our KYC process. KYC Data may include a copy of your Indonesian KTP (Kartu Tanda Penduduk), passport, or SIM (driving license); a recent utility bill, bank statement, or government correspondence confirming your residential address; and, where required, a live selfie photograph holding your identity document. This data is collected and processed to comply with our obligations under our international gaming license and to prevent financial crime.
We collect records of all deposits and withdrawals processed through your account, including the payment method used (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), transaction timestamps, amounts in Indonesian Rupiah (IDR), and transaction reference numbers. We do not store complete bank account numbers or full e-wallet credentials — only the last four digits or a masked reference for reconciliation purposes.
We maintain records of all wagers placed through your account, including the market or game type, stake amount, odds accepted, settlement result, and timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access the Platform, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, language settings, referring URL, and session duration. This data is used for security monitoring, fraud prevention, and Platform performance optimization.
If you contact our customer support team — via live chat, email, or any other channel — we retain a record of that correspondence, including the content of messages and the date and time of contact. This is used to resolve your query, improve service quality, and maintain a record of any commitments or decisions made during the interaction.
The Platform uses cookies and similar tracking technologies to collect data about how users navigate and interact with the site. Further details are provided in Section 7 (Cookies & Tracking) below.
hbowim uses Personal Data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration Data, Device & Technical Data |
| Identity verification and fraud prevention | KYC Data, Financial Transaction Data, Device & Technical Data |
| Processing deposits and withdrawals | Registration Data, KYC Data, Financial Transaction Data |
| Settling bets and managing account balance | Betting & Gaming Activity Data, Financial Transaction Data |
| Responsible gaming monitoring and intervention | Betting & Gaming Activity Data, Registration Data |
| Customer support and dispute resolution | Communications Data, Betting & Gaming Activity Data |
| Platform security and abuse prevention | Device & Technical Data, Financial Transaction Data |
| Regulatory compliance and licensing obligations | KYC Data, Financial Transaction Data, Betting & Gaming Activity Data |
| Platform analytics and performance improvement | Cookies & Analytics Data, Device & Technical Data |
| Promotional communications (where consent given) | Registration Data, Betting & Gaming Activity Data |
We do not use your Personal Data for automated individual decision-making that produces legal or similarly significant effects without human review. Where automated tools are used for fraud screening or responsible gaming alerts, a human compliance officer reviews any flagged case before a consequential action is taken.
hbowim processes Personal Data on one or more of the following legal bases, depending on the purpose of the processing:
hbowim shares Personal Data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
hbowim does not sell, rent, or otherwise transfer your Personal Data to any third party for that party's own commercial or marketing purposes. Any data sharing arrangement with a Data Processor is governed by a written data processing agreement that binds the processor to confidentiality, security, and purpose-limitation obligations consistent with this Policy.
The hbowim Platform uses the following categories of cookies and similar technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, and enable core Platform functionality. Cannot be disabled without breaking the service. | Session / up to 24 hours |
| Performance & Analytics | Collect aggregated, anonymized data about how users navigate the Platform — pages visited, time on page, error events — used to improve usability and fix technical issues. | Up to 12 months |
| Functional | Remember user preferences such as display settings, preferred sport category, and notification opt-in status to personalize the experience on return visits. | Up to 6 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and automated abuse by fingerprinting device and session characteristics. | Session / up to 30 days |
You may configure your browser to block or delete cookies at any time. However, disabling strictly necessary cookies will impair the functionality of the Platform — in particular, you will not be able to maintain a logged-in session. Instructions for managing cookies are available in your browser's help documentation. Please note that clearing cookies does not delete any Personal Data stored on hbowim servers; it only affects locally stored browser data on your device.
hbowim retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by law or our regulatory obligations. The following schedule outlines the standard retention periods applied to each data category:
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration Data | Duration of account + 5 years post-closure | Contractual & regulatory obligation |
| KYC Data | Duration of account + 7 years post-closure | AML/CFT regulatory requirement |
| Financial Transaction Data | Duration of account + 7 years post-closure | AML/CFT & licensing requirement |
| Betting & Gaming Activity | Duration of account + 5 years post-closure | Licensing obligation & dispute resolution |
| Communications Data | 3 years from date of communication | Legitimate interest (dispute resolution) |
| Device & Technical Data | 13 months from collection | Security monitoring & analytics |
| Cookies & Analytics Data | Up to 12 months (see Section 7) | Performance improvement |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymized such that it can no longer be attributed to any identifiable individual. Anonymized, aggregated data (from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and business analysis purposes.
hbowim implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a data breach that poses a material risk to your rights and interests, hbowim will notify affected users and the relevant regulatory authority as promptly as practicable in accordance with applicable breach notification obligations.
Subject to applicable law and certain conditions, you have the following rights with respect to the Personal Data that hbowim holds about you. To exercise any of these rights, please submit a written request to our support team using the contact details in Section 14. We will respond within 30 calendar days of receiving a verified request.
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your account.
Request deletion of your Personal Data where it is no longer needed for the purpose for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data while a dispute about its accuracy or lawfulness is being resolved.
Receive a structured, machine-readable copy of Personal Data you have provided to us, where technically feasible.
Object to processing based on our legitimate interests, including for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Please note that certain rights may be limited or unavailable in specific circumstances — for instance, where retaining or continuing to process your data is required to comply with a legal obligation or to defend against a legal claim. We will explain any such limitation clearly when responding to your request.
As part of our registration process, we collect your date of birth and require you to confirm that you are 21 years of age or older. For users who proceed to the KYC verification stage, age is independently confirmed against government-issued identity documents. Where there is any doubt about a user's age, the Company reserves the right to suspend account access pending the submission and review of satisfactory age-verification documentation.
If you are a parent or guardian and believe that a minor in your care has registered an account on hbowim, please contact our support team immediately using the details provided in Section 14 so that the account can be investigated and closed without delay.
hbowim's server infrastructure and some of its third-party service providers are located outside Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than the country in which you are based. When such transfers occur, hbowim takes appropriate steps to ensure that your Personal Data remains subject to protections consistent with this Privacy Policy.
These steps may include relying on standard contractual clauses approved by recognized data protection authorities, selecting processors that operate within jurisdictions recognized as providing an adequate level of data protection, or implementing other legally recognized transfer mechanisms. Where technically and operationally feasible, Personal Data pertaining to Indonesian users is processed within data centers located in the Asia-Pacific region to minimize latency and jurisdictional exposure.
hbowim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When a material change is made, we will update the "Last Updated" date at the top of this page and publish a notice on the Platform. Where a change materially affects how we use data you have already provided, we will take reasonable steps to notify you directly.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should cease using the Platform and contact our support team to discuss voluntary account closure and data deletion.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data security issue, please contact the hbowim Data & Privacy team using the details below:
When submitting a data rights request, please include your registered email address and a brief description of your request so that we can locate your account and respond efficiently. We may need to verify your identity before actioning any request that involves disclosure or deletion of Personal Data.
For issues specifically related to responsible gaming — including self-exclusion, deposit limits, or concerns about your own betting patterns — please visit our dedicated Responsible Gaming page for the full suite of tools and guidance available to you.
Our FAQ answers the most common questions about account security, KYC verification, and data protection on hbowim. You can also review our full Terms & Conditions or visit our Responsible Gaming page to learn about the tools and protections available to every player.